PRIVACY POLICY

This Privacy Policy applies to the services offered by Lanshaw Pty Ltd trading as The Perforating House (“Company”).

1. Personal information:

The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.

2. Collecting personal information:

The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

3. Use of tracking technologies:

The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. 4. Using and disclosing your personal information:

Personal Information will be used for the following primary purpose:

– To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.

– To render services related to the Companies business such as warranty or after sales services.

For the purpose described above, information may be shared with the Companies group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.

4. Contact by the Company:

The Company may contact individuals using the information, which was provided by them in order to:

– Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.

– To send newsletters.

5. Individual’s right of access:

Individuals have the right to review the information that may be recorded on the Companies database. Information may be reviewed by contacting the Company on the customer enquiry number 1300 859 295.

6. The Company and links to other web sites:

The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

7. Problems or queries:

Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer enquiry number 1300 859 295.

RETURNS AND REFUNDS

Thanks for shopping at The Perforating House.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Items Not Eligible

Custom manufactured products are not eligible for return or refund unless by prior arrangement.

Sale Items

Sale items are not eligible for return or refund unless faulty or by prior arrangement.

How To Return Your Item

The Perforating House
Att: Receiving / Returns
Unit 4, 152 Bluestone Circuit
Seventeen Mile Rocks QLD 4073

Contact Us

If you have any questions on how to return your item to us, Contact Us.

DELIVERY


Every effort is made to ensure goods are despatched in a prompt and efficient manner. Generally our freight services can take between 1-5 working days from the day of despatch depending on the destination and the nature of the consignment being shipped.

EXPORT


Export buyers are exempt from Goods & Services Tax 10% however are responsible for all duties and taxes payable to the country of import.